Terms of service
ArtArray Company Limited · Last updated: July 23, 2026
These terms of service are an agreement between you and ArtArray Company Limited, a software company registered in Vietnam (“ArtArray”, “we”, “us”). They apply to our products and services, including DrVictor and other applications we publish (together, “our services”).
1. Acceptance of terms
By accessing our websites, downloading our applications, or using our services, you agree to be bound by these terms. If you do not agree with any of these terms, you should discontinue use of our services immediately. We reserve the right to update or modify these terms at any time; changes are effective upon posting, and it is your responsibility to review the terms periodically.
2. Our services
Service description. ArtArray Company Limited builds and operates AI-powered software products. Individual products may generate content using machine learning algorithms; we cannot guarantee specific results, as AI generation may produce varied outputs.
Content guidelines. You may only upload content that you own or have permission to use. Prohibited content includes illegal material, copyrighted content used without permission, inappropriate images, or content that violates our community guidelines. We reserve the right to refuse processing any content at our discretion.
Service availability. We strive to maintain availability but cannot guarantee uninterrupted access. Services may be temporarily unavailable due to maintenance, updates, or technical issues, and we are not liable for losses resulting from service interruptions.
3. Subscriptions and payments
Free and premium tiers. Our products may offer both free and premium subscription tiers. Free tiers provide basic features with usage limits; premium subscriptions provide expanded features.
Billing. Premium subscriptions are billed through your device’s app store (Apple App Store or Google Play Store) or our web payment processor (Stripe). Subscriptions auto-renew unless cancelled before the renewal date.
Cancellation. You may cancel your subscription at any time through your device settings or account dashboard. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods unless required by law.
Price changes. We reserve the right to modify subscription prices with 30 days’ advance notice. Existing subscribers will be notified and may cancel before new pricing takes effect.
4. Content and intellectual property
Your content. You retain ownership of content you upload and of AI-generated outputs created from it. You are responsible for ensuring you have rights to any content you upload.
Our platform. All preset styles, AI models, app interfaces, and promotional content are owned by ArtArray Company Limited and protected by copyright and other intellectual property laws.
Usage rights. Generated content is for your personal use; commercial use may require additional licensing. You may not reverse engineer our AI models or attempt to replicate our technology.
Moderation. We reserve the right to review and remove generated content that violates our guidelines, applicable laws, or third-party rights.
5. Refunds and disputes
Service issues. If technical problems prevent normal use of our services, contact us within 30 days. We will investigate and may provide account credits or refunds for verified service disruptions.
Quality concerns. Results of AI generation may vary by nature of the technology; refunds are not provided solely for subjective dissatisfaction with generated output.
Subscription refunds. Refunds for subscription fees are generally not provided except as required by law or in cases of verified billing errors.
6. User responsibilities and prohibited use
You must not use our services for illegal purposes, upload copyrighted content without permission, attempt to reverse engineer our technology, create harmful or inappropriate content, or violate applicable laws or regulations.
Account security. You are responsible for maintaining the security of your account credentials. Notify us immediately if you suspect unauthorized access.
Age requirements. You must be at least 13 years old to use our services. Users under 18 require parental consent. We comply with COPPA and other applicable privacy laws for minors.
Suspension and termination. We may suspend or terminate accounts that violate these terms, engage in abusive behavior, or pose security risks to our platform or other users.
7. AI technology disclaimers
Limitations. Our AI technology is continuously improving but may not always produce expected results. Generated content is created by algorithms and may contain artifacts, inconsistencies, or unexpected elements.
No guarantee of accuracy. AI-generated content should not be relied upon for identity verification, medical purposes, or any critical applications.
Bias and fairness. We work to minimize bias in our AI models but acknowledge that AI systems may reflect biases present in training data. We continuously improve our systems to ensure fair and inclusive results.
Data privacy. We do not use your personal content for AI model training without explicit consent.
8. Limitation of liability
To the fullest extent permitted by law, ArtArray Company Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our services.
In no event shall ArtArray Company Limited’s aggregate liability for any claim related to our services or these terms exceed the amount you paid for subscription services in the twelve (12) months preceding the claim.
AI-specific disclaimers. We are not responsible for AI-generated content that may be inappropriate, inaccurate, or unintended. You acknowledge that AI technology may produce unpredictable results and agree to use generated content at your own discretion and risk.
Data loss. While we implement security measures, we are not liable for loss of uploaded or generated content. You are responsible for maintaining your own backups of important content.
9. Privacy
Your submission of personal information through our services is governed by our privacy policy. By using our services, you acknowledge that you have read it and consent to the collection and use of information as described there.
10. Governing law
These terms are governed by and construed in accordance with the laws of Vietnam, where ArtArray Company Limited is registered. Any dispute that cannot be resolved amicably shall be resolved in the competent courts of Vietnam, unless otherwise required by the consumer protection laws of your country of residence. These terms are not intended to limit any consumer rights that cannot be waived by contract under local law.
11. Dispute resolution
In the event of a dispute, we encourage you to contact us first to seek a resolution; many concerns can be resolved quickly through our support. If we cannot resolve a dispute informally, it shall be handled in accordance with the governing law provision above.
12. Service rights
We reserve the right to refuse service to anyone for any reason at any time, particularly in cases of suspected fraud, abuse, or violation of these terms, and to limit access to our services for any person, geographic region, or jurisdiction where necessary for legal, technical, or business reasons.
13. Changes to these terms
We may update these terms from time to time. If we make material changes, we may post a notice on our website or notify you by email. Your continued use of our services after any changes signifies acceptance of the updated terms. The “last updated” date above indicates when these terms were last revised.
14. Contact
For questions about these terms, contact us at contact@artarray.ai.