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Privacy Policy

Last updated: June 18, 2025

At ArtArray, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or make a purchase, and what choices you have with respect to your data. By using the ArtArray website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

  • Personal Information You Provide: When you place an order or create an account on our site, we collect information necessary to fulfill your order. This may include your name, email address, billing and shipping address, phone number (if provided), and payment information. If you contact us for support, we will collect any information you choose to give us (such as details of a problem, your order number, etc.).
  • Payment Information: Payments on ArtArray are processed through PayPal. We do not collect or store your credit card numbers on our servers. For transactions, we receive a confirmation from PayPal that payment was completed, along with your shipping address and contact info necessary for us to fulfill the order. Your financial details (like card number or bank info) are never shared with us by PayPal.
  • Automatically Collected Information: When you visit our website, our system may automatically log certain information about your device and browsing actions. This can include your IP address, browser type, operating system, referral URL, pages viewed, and the dates/times of access. We collect this to help improve our site and services (for example, to see which products are most viewed, or to detect any technical issues or fraudulent behavior).
  • Cookies and Similar Technologies: We use cookies (small data files stored on your browser) and similar technologies to enhance your experience on our site. For instance, cookies help remember the items in your shopping cart, keep you logged in, or understand how you navigate our site. You can adjust your browser settings to refuse cookies, but note that some site functionalities (like maintaining your cart session) may not work properly if cookies are disabled.

2. How We Use Your Information

ArtArray uses the collected information for various purposes:

  • Order Fulfillment: Primarily, we use your personal information to process and ship your orders. For example, we need your address to know where to send your package, and your email to send order confirmations and shipping updates.
  • Communication: We may use your contact information to communicate with you about your order status, respond to your inquiries, or send important notices (such as updates to our terms or privacy policy). If you have opted in to receive marketing emails or our newsletter, we will use your email to send you promotional content. You can opt out of marketing emails at any time by clicking “unsubscribe” in those emails.
  • Improvement of Services: Information like website usage data helps us understand user behavior and preferences, so we can improve our website layout, product offerings, and overall user experience. It also aids in troubleshooting technical issues.
  • Legal and Security: We may use information to prevent fraud and protect the security of our website and business (for example, screening orders for signs of fraud). If necessary, we might use personal information to comply with legal obligations (such as tax or financial reporting requirements) or to enforce our Terms and Conditions.

We collect and use personal information solely for the purposes outlined above and other compatible purposes, unless we obtain your consent or as required by law. We do not use your data in ways that are unrelated to our services without letting you know and getting your permission when required.

3. How We Share Your Information

We understand that your personal information is important, and we only share it in limited situations, such as:

  • Service Providers: We share necessary information with third parties who help us run our business and fulfill your orders. This includes:
    • Printing & Shipping Partners: Since we use print-on-demand fulfillment, your order details (products ordered, your name and shipping address) are shared with our trusted manufacturing partners who print and ship the product to you. They use this information only to produce and send your order.
    • Payment Processor: As noted, payments are handled by PayPal. When you complete a transaction, PayPal will process your payment details. (PayPal’s use of your info is governed by their own privacy policy.)
    • Shipping Carriers: Your name and address will be used by shipping carriers (e.g., USPS, FedEx, DHL, etc.) to deliver your package. They may also receive your phone number if required for delivery notifications or customs forms.
    • Email/Communication Services: If we use an email service to send order confirmations or newsletters, your email address and name might be stored with that service provider for the purpose of sending emails on our behalf.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (for example, in response to a court order, subpoena, or government request).
  • Protection of Rights: We may disclose personal information if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms and Conditions, or as evidence in litigation in which we are involved.
  • Business Transfers: In the unlikely event that ArtArray is involved in a merger, acquisition, or sale of assets, customer information may be transferred to the new ownership as part of that transaction. If that happens, we will ensure your data remains protected and inform you of any changes to how your data is used.

Importantly, we do NOT sell or rent your personal information to any third-party for their own marketing purposes. All third parties that receive your data (as described above) are service providers or partners who are restricted to using it only for assisting us with our business operations.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. For example, order information (like your name, email, shipping address, and the products you bought) is typically kept in our records. This helps us provide customer service (e.g., proof of purchase or reprints) and is also required for our financial records and taxes. We may retain aggregate or anonymized data (which does not identify you personally) for analytical purposes. If you request deletion of your data, we will do so as long as we are not required to keep it for legal reasons.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Our website uses HTTPS encryption to ensure data is securely transmitted (you’ll see a padlock in the address bar). We and our service providers employ security practices such as firewalls, secure servers, and data encryption where applicable. For instance, PayPal handles your payment details on their secure systems, and our internal access to personal data is limited to personnel who need it to perform their duties. However, please understand that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You share information with us at your own risk. If we become aware of a data breach that affects your personal information, we will notify you as required by applicable law.

6. Cookies and Tracking Technologies

As mentioned, we use cookies and similar technologies to enhance user experience. Here’s more detail on how we use them:

  • Essential Cookies: These are necessary for the site to function properly (for example, maintaining your session or cart). Without these, you wouldn’t be able to properly shop on our site.
  • Analytics and Performance Cookies: We might use these to collect information about how users interact with our website (e.g., which pages are visited, how long is spent on the site). This helps us improve the site’s design and functionality over time. (We may use a tool like Google Analytics, which will have its own cookies – you can opt out of Google Analytics with a browser add-on if you wish.)
  • Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also clear cookies from your browser at any time. Keep in mind that blocking all cookies might impact your ability to use certain features of our site (such as the shopping cart or account login).

7. Children’s Privacy

Our website might include links to third-party websites or services (for example, an article about us or a social media page). If you click those links, you will be directed to sites we do not operate. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party site you visit. This Privacy Policy applies only to information collected by ArtArray on our website and through our services.

8. Children’s Privacy

ArtArray’s website and services are not directed to children under 13 years of age (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children. If you are under 13, please do not use our site or provide any information. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete that information promptly. If you are a parent or guardian and suspect that your child has provided personal information to us, please contact us so we can take appropriate action.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. For example:

  • Access and Correction: You can request to know what personal information we have about you and request corrections to any inaccurate data. Much of your basic account information can be reviewed by logging into your account on our site (if you registered one).
  • Deletion: You can request that we delete your personal data. Keep in mind we may need to retain certain information for legal or internal business reasons (as noted in the Data Retention section). If you wish to delete your account or personal info, contact us and we will process your request in accordance with applicable law.
  • Opt-Out of Marketing: If you have subscribed to our newsletter or marketing emails, you can unsubscribe at any time using the link in those emails or by contacting us. Note that you will still receive transactional messages about your orders.
  • Do Not Track: Some browsers offer a “Do Not Track” feature. At this time, our site does not respond to Do Not Track signals, because there is no consistent industry standard for compliance. However, we do not track your activity across other sites, only on our own site for the purposes described.

We will not discriminate against you for exercising any privacy rights you might have under law. To exercise any of these rights, please contact us (see Contact Information below). We may need to verify your identity before fulfilling certain requests (for example, to ensure that it’s you requesting data about yourself).

10. International Data Transfers

ArtArray is based in Vietnam, but we serve customers around the world. If you are located outside of Vietnam (or our servers are located in another country), your personal data may be transferred across international borders to process your orders or store data. We will handle your information in accordance with this Privacy Policy no matter where it is processed, and we will take appropriate safeguards when transferring data to ensure it remains protected (for example, by relying on standard contractual clauses or other legally approved transfer mechanisms, if required by law).

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting an updated policy on our site with a new effective date, and/or by emailing you if you have an account with us. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of ArtArray’s services after any changes to this Privacy Policy constitutes your acceptance of the changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Email: contact@artarray.ai

We will do our best to address any issue and answer your questions in a timely manner. Your privacy is important to us, and we welcome feedback on any aspect of this policy or our practices.